Refund policy

If you encounter any issues with a fish or have lost a fish in shipping, please provide a clear photo or video of the fish unopened in the bag within 2 hours of being delivered. 

Send the claim via email to: Cichlodian@gmail.com
Include your INVOICE NUMBER in the SUBJECT line of your email. 

We will replace the fish in question, but you will have to pay for shipping. If we do not have the fish in stock, we will refund you for the value of the fish in full, unless you prefer a store credit for future purchases. 

You will be sent a confirmation document with the replacement, refund or store credit. Shipping is not refundable.

DOA coverage becomes void once the fish bags are opened and the fish are removed from the bags without providing photos or videos.